privacy policy

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Last updated: 09/11/2025

Welcome to EH Cleaning Ltd (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.ehcleaningltd.com, contact us, or use our cleaning services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

EH Cleaning Ltd
Registered in England and Wales
Company Number: 13338722
Registered Office:  3 Stanley Court Shearway Business Park, Shearway Road, Folkestone, Kent, England, CT19 4FJ
Email: ehcleaning@yahoo.com
Website: https://www.ehcleaningltd.com

We are the data controller of the personal data we process.

We may collect and process the following personal data:

• Name
• Address
• Email address
• Telephone number
• Company name (if applicable)
• Details about the cleaning services you request

• IP address
• Browser type and version
• Device information
• Pages visited, duration, and referring website
• Cookies and similar technologies (see Section 8)
   

We use your personal data for the following purposes:

• To provide and manage our cleaning services
• To respond to enquiries, quotations, and service requests
• To manage customer accounts and communications
• To send appointment reminders or updates
• To improve our website, products, and services
• To comply with legal obligations and resolve disputes
• For marketing communications (only if you have given consent)
   

We process your personal data under one or more of the following lawful bases:

• Contract: To provide the services you have requested.
• Consent: When you opt in to receive marketing or newsletters.
• Legal obligation: To comply with our legal and regulatory duties.
• Legitimate interests: For running our business, improving our services, and protecting against fraud.
   

We do not sell or rent your personal data to anyone.
We only use your data within EH Cleaning Ltd for the purposes of providing our services, responding to enquiries, and managing communications.
We may share data only where legally required, for example with regulatory authorities or our accountant. 

All data is handled securely and in accordance with UK data protection law.

We do not transfer your personal data outside of the United Kingdom.
All data is stored and processed securely within the UK.

Our website uses cookies to:

• Improve your browsing experience
• Analyse website traffic
• Remember your preferences

You can control or delete cookies through your browser settings.
For more details, please see our Cookie Policy.

We will retain your personal data only for as long as necessary to:

• Fulfil the purposes it was collected for
• Comply with legal, accounting, or reporting obligations

Once it is no longer required, your data will be securely deleted or anonymised.

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from being accidentally lost, used, or accessed without authorisation.

Our website is protected by a Secure Socket Layer (SSL) certificate, which encrypts any information sent through our online forms (indicated by the padlock icon in your browser).

Access to personal data is limited to authorised personnel only.

Under UK data protection law, you have the following rights:

• Access – request a copy of your personal data.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion of your personal data (“right to be forgotten”).
• Restriction – request limits on how we process your data.
• Data portability – receive your data in a structured, machine-readable format. 
• Objection – object to processing based on legitimate interests or direct marketing.
• Withdraw consent – withdraw your consent at any time (where applicable).

To exercise any of these rights, please contact us at ehcleaning@yahoo.com.

You will only receive marketing communications from us if you have opted in.
We may also contact businesses under legitimate interest where our services are relevant to their operations.
You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

We may update this privacy policy from time to time. Any updates will be posted on this page with the revised “Last updated” date.

If you have any questions or concerns about this policy or how we handle your data, please contact:

EH Cleaning Ltd
Email: ehcleaning@yahoo.com
Website: https://www.ehcleaningltd.com

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) – https://www.ico.org.uk.